Privacy Policy
Effective date: September 27, 2026
This Privacy Policy explains how Ojafy Bites — the online store at ojafybites.com — collects, uses, shares and protects your personal information, and the choices and rights you have.
Ojafy Bites is operated by [COMPANY LEGAL NAME] of [REGISTERED ADDRESS], which is responsible for the personal information processed through the store.
By using the store you acknowledge this Policy. Where the law requires your consent — for marketing email, or for non-essential cookies — we ask for it separately and you can withdraw it at any time.
1. What this Policy covers
It covers the store at ojafybites.com and the customer emails we send about it. It does not cover other companies we link to or that you buy from elsewhere; their own policies govern what they do with your information.
2. Information we collect
What you give us. Your name, email address, shipping and billing address and phone number when you place an order; your account details if you create one; any product review, question or message you send us; and the business details you submit if you apply for a wholesale account.
What we collect automatically. Device and browser information, IP address, the pages you view and the products you look at, and cookie identifiers. Some of this is essential to keeping a cart working; the rest depends on your cookie choices.
What others tell us. Our payment processor confirms whether a payment succeeded and gives us the card type and last four digits. Our carriers give us delivery status. Our email and analytics providers report delivery and usage.
What we never see. Full card numbers. Card details go directly to our payment processor and are never stored on our systems.
3. Why we use it
To take and fulfil your order, take payment, ship it and keep you updated; to answer your questions and handle returns; to maintain your account and order history; to prevent fraud and abuse; to understand how the store is used so we can improve it; to send marketing email where you have asked for it; and to meet our legal and tax obligations.
4. Who we share it with
We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
We share it only with the service providers who make the store work, and only with what they need: our payment processors, our shipping carriers and fulfilment partners, our email provider, our analytics and hosting providers, and our fraud-prevention tools. Each is bound to use it only on our instructions.
We will also disclose information where the law requires it, to protect our rights or someone’s safety, and to a buyer if the business is ever sold — in which case this Policy continues to apply until it is replaced and you are told.
5. Cookies
We use cookies that are necessary for the store to function — keeping you signed in and remembering your cart — and, with your consent, cookies that measure how the store is used. You can change your choices at any time from the cookie banner or your browser settings. See our Cookie Policy for the detail.
6. Marketing email
We send marketing email only to people who asked for it. Every message has an unsubscribe link, and unsubscribing takes effect on all marketing email. Messages about an order you placed — confirmation, shipping, delivery problems — are not marketing and are sent regardless, because you need them.
7. How long we keep it
Order records are kept for as long as tax and accounting law requires. Account details are kept while your account is open. Marketing preferences are kept until you withdraw them, plus a record of the withdrawal so we honour it. Anything else is kept only as long as it is needed for the purpose it was collected for.
8. Security
We use encryption in transit, access controls and a payment processor that is PCI-DSS compliant. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security — but we do tell you promptly if a breach affects your information and the law requires notice.
9. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to delete it, to receive a portable copy, to object to or restrict certain processing, and to withdraw consent. If you are in California, you may also ask us to disclose the categories of information we collect and to opt out of sale or sharing — we do neither, so there is nothing to opt out of.
Exercising any of these rights costs nothing and we will not treat you differently for it. Ask us at [email protected], or use our data deletion page. We may need to verify who you are before we act, and we will respond within the time the applicable law allows.
10. Children
The store is not directed at children under 13 and we do not knowingly collect their personal information. If you believe a child has given us information, contact us at [email protected] and we will delete it.
11. Where your information is processed
We operate from the United States, and our service providers may process information there. If you order from outside the United States, your information will be transferred there and handled under this Policy and appropriate safeguards.
12. Changes
If we change this Policy we will update the effective date above, and we will tell you directly if the change is significant.
13. Contact us
[COMPANY LEGAL NAME] — Attn: Privacy — [email protected] — [REGISTERED ADDRESS].